Returns & Exchange Policy

Online Orders

No returns or exchanges are accepted for online orders, unless the item is defective at the time of delivery.

If you receive a defective item, you must:

Notify us within 12 hours of delivery
Provide clear images/videos of the defect as proof

Items must be unused, unworn, and in original condition to be eligible for review.

Once the defect is verified, we will advise you on the next steps (replacement or store credit, as applicable).

In-Store Purchases

All in-store purchases are final.

Customers are requested to thoroughly inspect all jewelry and clothing items before making payment.

No returns, exchanges, or refunds will be entertained once payment is completed.

Jewelry Disclaimer

Due to the delicate and personal nature of jewelry, no returns or exchanges will be accepted except in the case of a verified manufacturing defect reported within the specified time frame.

Sale & Discounted Items

All sale, promotional, or discounted items are non-returnable and non-exchangeable, both online and in-store.

Final Decision

All return or exchange decisions are made at the sole discretion of the management after inspection of the item and provided proof.

Contact Us

For any concerns regarding defective items, please contact us at: